ByoKey Support
ByoKey · English · 27 Oct 2026
Do you have a question about ByoKey, have you found a bug or do you have an idea? We look forward to hearing from you.
Contact
E-mail: support.byokey@skibinski.dev
So that we can help you quickly, please include the following in your message:
- the app version,
- your device model and the version of the operating system,
- a short description of the problem and, if possible, the steps that lead to it – screenshots help.
We read every message and try to reply as quickly as possible – usually within a few working days. Information on how we handle your message can be found in the privacy policy.
Frequently asked questions
Where is my data stored?
On your device. Content and settings stay in the app’s storage area on your device; we have no access to them. Passwords and access keys are kept in the encrypted iOS Keychain.
Where is my API key stored?
On your device, in the encrypted iOS Keychain – the app sends it exclusively to the provider it belongs to. We never receive your key and therefore cannot recover it either. If you suspect that someone else knows it, revoke it with the provider and create a new one. It is bound to this device and is not transferred to a new device with a backup – so keep it in a safe place (for example in a password manager) or create a new key with the provider when you switch devices.
Who pays for the requests to the providers?
You do – directly with the provider whose key you use; the provider bills your usage at its prices. If the app shows costs, they are for guidance only; the provider’s billing is authoritative. Tip: set a spending limit with the provider if it offers one.
Who receives my prompts?
The provider you have selected in the app (available: OpenRouter, Mistral AI, Scaleway, IONOS AI Model Hub, Vercel AI Gateway, Requesty, DeepInfra, Anthropic, Cerebras, DeepSeek, Google Gemini, Groq, OpenAI, Together AI and xAI) – directly from your device. If it is an intermediary service that forwards requests to models from different developers, it passes your request on to the company that operates the selected model. We do not receive your prompts, attachments or the answers – unless you send us something yourself, for example with a report. In voice mode, recordings of your voice also go to the provider. The app only sends data to a provider after you have allowed it to; you can withdraw this permission at any time in the app (Settings › Data sharing with AI providers).
The AI gave a wrong or inappropriate answer – what can I do?
AI models can make mistakes or respond inappropriately – so always check important information yourself. If needed, try a different model or rephrase your request. If an answer is unlawful or offensive, write to us at support.byokey@skibinski.dev; we review every report.
Does the app collect data about me?
No. The app does not send us any personal data, and it does not track you. Data you send to OpenRouter, Mistral AI, Scaleway, IONOS AI Model Hub, Vercel AI Gateway, Requesty, DeepInfra, Anthropic, Cerebras, DeepSeek, Google Gemini, Groq, OpenAI, Together AI and xAI goes directly from your device to the respective provider.
How do I delete my data?
Delete the content in the app or delete the app – this removes the data stored on your device. However, entries in the iOS Keychain (such as access keys) may remain on the device even after the app has been deleted, until the device is reset. To remove your API key, delete it in the app before you delete the app – and revoke it with the provider if necessary. For data you have sent to a third-party service, please contact the respective provider.
Which services does the app connect to?
Only to the following services, and only when you use a function that needs them: OpenRouter, Mistral AI, Scaleway, IONOS AI Model Hub, Vercel AI Gateway, Requesty, DeepInfra, Anthropic, Cerebras, DeepSeek, Google Gemini, Groq, OpenAI, Together AI and xAI.
How do I change the app’s permissions?
Open Settings › ByoKey on your device and switch the desired access on or off.